FAQ

PRODUCTS

Are these only pillowcase or pillows?

Only pillowcase, but you can buy insert from us as well, please click here.

Is this pillow cover machine washable?

Yes, but it is better hand wash for the first time use and remember to add some salt into the water. After that, you can use machine wash.

What size of pillow insert do you use for pillow cover?

Our cushion cover are all handmade, so there is 1-2cm deviation, please understand. But it is perfect to use 18X18inches or 20X12inches insert for our pillow covers. 

What is the material for cushion cover?

It is burlap, a bit tough when touch, but the quality and printing is great.

Is it any printing in the back of pillowcase?

No printing in the back, it is natural burlap color.

Does cushion cover have a zipper?

Yes, every cushion cover is sewn with a hidden zipper.

I hope to use my picture on the pillow cover, is it OK?

It is OK, but the cost and delivery time is different from regular order, please visit our customized design page for more details.

 

ORDER

What payment methods do you accept?

Now we only accept payment through Paypal

How to change or cancel the order?

Please let us know immediately if you want to make a change or cancel the order.

But if the order has been shipped, the change or cancel is not accepted since we are unable to ask the package back.

When will my order arrive?

For USA, it normally takes 7-12 business days to arrive but it may take long time during Christmas shopping season.

Are you accept wholesale order?

Yes, for order quantity over 20pcs, please contact us for a wholesale price. Also we can do customized design.